Lost and found management is a critical system for businesses across industries. As businesses grow, every system within them must scale effectively, and lost and found systems are no exception. From airlines to amusement parks, casinos to hospitality venues, the need for efficient processes to reunite lost items with their owners has never been more important.
At Reunitus, we’ve spent years developing software tailored to manage lost and found processes across diverse industries. Our solutions are informed by deep experience and continuous feedback from clients and our own in-house use. This commitment ensures our software evolves to meet the changing needs of businesses and their customers.
By streamlining workflows and enhancing reunification processes, we help businesses deliver better experiences for their customers while improving operational resilience.
Successfully reuniting people and their lost items
Reunitus has partnered with industry leaders to refine lost and found processes, setting a standard for reunifying people with their belongings.
Our software is the only end-to-end solution in the market, handling lost item registration, managing communications, coordinating returns, and even facilitating shipping when necessary. Unlike piecemeal solutions, Reunitus combines advanced technologies, managed services, and monetization opportunities to completely transform lost item resolution.
To find matches, our systems leverage sophisticated algorithms combined with our decades of knowledge about what makes a strong match versus a weak one. This combination of advanced technology and practical knowledge ensures accuracy and reliability in reuniting items with their rightful owners.
Additionally, we manage lost-to-found solutions for some of the largest lost and found operations in the world, so we don’t just provide software — we rely on it ourselves as super users. This hands-on approach allows us to inject all of our best practices directly into our platform, ensuring it performs at the highest level for our clients.
Agility as the key to resilience
In today’s fast-evolving business landscape, agility is essential. Customer expectations are constantly shifting, and processes that worked five or ten years ago may no longer meet current demands. Businesses need systems that are future-proof — ready to adapt without requiring frequent overhauls of technology stacks.
Reunitus embraces a mentality of continuous improvement. We proactively update our software with new features based on client feedback and emerging trends, introducing automation features like AI matching to increase efficiency in identifying items, automated communications to keep customers informed throughout the process, and new integration with other emerging technologies like Airtag tracking to improve item recovery rates.
This adaptive approach ensures our partners can meet evolving market needs while maintaining operational efficiency.
The benefits of positive lost and found experiences
Implementing effective lost and found systems yields significant benefits for businesses, transforming what could be a logistical headache into a streamlined process that enhances both operational efficiency and customer satisfaction. The benefits of implementing effective lost and found systems include:
- Improved operational efficiency — Automation reduces administrative workloads, allowing staff to focus on core activities.
- Enhanced customer satisfaction — Streamlined processes create better experiences, even in stressful situations. Businesses using our software report higher customer satisfaction scores (CSAT) and Net Promoter Scores (NPS).
- Stronger brand loyalty — Resolving lost item issues effectively builds trust and encourages repeat business.
- Cost savings — Reduced storage times and fewer manual communications lower operational expenses.
- Higher recovery rates — Advanced matching systems and enhanced workflows lead to faster reunification of items, reducing storage time and costs.
- Increased customer lifetime value (CLV) — Positive experiences reduce churn caused by negative interactions.
Our tailored solutions cater to various industries — from baggage handling in airlines to guest services in hospitality venues and beyond — and are built with the lessons learned from many years of partnership in each unique industry we serve.
Our experience, your success
With over 50 years of expertise in lost and found management, Reunitus is uniquely positioned to help businesses thrive.
We offer the only all-in-one solution for lost and found management, focusing on creating streamlined systems so you can concentrate on what you do best — delivering exceptional service to your customers.
Let us help you build resilience through better processes, ensuring your business is ready for whatever comes next.
