Our Leadership

Bryan Owens

CEO

Bryan is the Founder and Chief Executive Officer of Reunitus®, the industry leader in baggage and lost item resolution.

Reunitus brings together NetTracer®, Reunitus Lost to Found, Reunitus Solutions, and Unclaimed Baggage® to create the industry’s only end-to-end platform for lost and unclaimed items—defining The Future of Found™.

Bryan’s experience in the lost-item ecosystem began in 1970 when his father, Doyle Owens, pioneered the purchase and resale of unclaimed luggage from Trailways Bus Lines. Growing up in the family business, Bryan developed a passion for entrepreneurship and innovation.

Early in his career, he built a state-of-the-art baggage tracing system that modernized the industry. In 1995, he and his wife, Sharon, acquired Unclaimed Baggage® and transformed it into a global omnichannel enterprise. Today, Unclaimed Baggage® maximizes the value of leftover items for its partners while delighting millions of guests with the world’s greatest retail treasure hunt.

Under Bryan’s leadership, Reunitus unites technology, service, and purpose—Making Every Loss a Win®.

Originally from Alabama, Bryan graduated from Samford University and Harvard Business School’s OPM Program. He is passionate about faith, family, free enterprise, and the pursuit of the perfect Southern BBQ.

Byron Smith

CTO

Byron leads Reunitus’® technology strategy and development and heads the NetTracer® baggage resolution platform.

Over the last 16 years, Byron has had a major role in building Reunitus solutions.  Byron is now overseeing the expansion of the NetTracer family of solutions, from powering Mishandled Baggage resolution to powering Lost Item resolution.

Byron is deeply involved with customers and is known for achieving a masterful balance of stability with best-practice uptime while also being highly responsive to emerging needs and customer-driven innovation. Byron’s passion is to deliver exceptional value for customers.

Originally from Texas, Byron graduated from Texas A&M University with a Bachelor of Science in Computer Science.

Byron has been married for more than 15 years and has four children. In their spare time the family loves to RV, help in their church and community, and seek out new adventures, especially if donuts are involved.

Sharon Owens

CHIEF BRAND OFFICER

Sharon Owens is Chief Brand Officer for Reunitus®, the leading lost-and-found solution reuniting people with their belongings, and its iconic retail subsidiary, Unclaimed Baggage®—the nation’s only retailer of lost luggage. She develops strategies that communicate value, build trust, and inspire both business and consumer audiences.

Known for bringing stories to life, Sharon has launched an immersive partner event sharing the journey from loss to found and repurposed, created the Unclaimed Baggage Museum featuring 100+ extraordinary finds, and produced a children’s picture book telling the brand’s redemptive story through the adventures of a lost teddy bear.

Sharon and her husband, Bryan, also founded the Reclaimed for Good® foundation, expanding the company’s impact through global donations and community programs.

A UNC Chapel Hill MBA graduate, Sharon began her marketing career at Frito-Lay, managing iconic brands like Fritos®, Cheetos®, and launching SunChips®. She enjoys hiking, traveling, and spending time with family.

Caleb Manning

CFO

Caleb has been with Reunitus® since 2004 and has served as CFO for the company since 2010.

Caleb leads the finance and accounting functions of the Reunitus family of companies.  Caleb’s long tenure and deep experience makes him a strong Reunitus pillar.

Originally from the small town of Skyline, Alabama, Caleb attended Athens State College in Athens, AL, graduating Summa Cum Laude in 1999. Caleb continues to be a lifelong learner.

Caleb and his wife of 23 years have three daughters, a son-in-law, and 2 beloved dogs. They are both active in their local school system and in their local church.

Mindi Cooke

SVP, BUSINESS DEVELOPMENT

Mindi leads Reunitus® Business Development across all hospitality, entertainment, and transportation industries. Mindi is known for being a great partner and is spear-heading Reunitus’ fast growth in verticals that experience a high volume of Lost and Found items.

Mindi has held senior roles with Randa Accessories, Global Brands Group, Martha Stewart Omnimedia, and Tommy Hilfiger. Mindi’s extensive experience growing businesses and nurturing partnerships makes her a great asset for customers and Reunitus alike.

Mindi grew up in Illinois and is a graduate of Kent State University.

Mindi lives in Hoboken, NJ with her husband and 3 children and a family goal is to visit the national parks in each state. The family especially enjoyed visiting Denali (Alaska), Volcano (Hawaii), Rocky Mountain (CO), and Arches (UT)!

Brock Warner

SVP, STRATEGIC PARTNERSHIPS

Brock leads customer sales and account success for Airlines and enterprise accounts across the entertainment and sports industries. As one of the first leaders hired by CEO Bryan Owens two decades ago at a time of fast growth for the company, Brock returns with a great desire to be a part of the company’s next wave of growth.

Brock is passionate for customer success and deeply cares about maximizing the value of Reunitus Services and Technologies. With over 30 years of strategic sales experience, Brock has led high-growth teams at notable organizations including Accruent, Advent, Sevan, and Elevate. He is recognized for his solution-focused processes and creative problem-solving skills that drive customer success.

Brock graduated from Auburn University. He resides in Franklin, Tennessee with his wife Jana and enjoys time with their four adult daughters who are spread across the United States. In his leisure time, Brock enjoys staying active, playing golf, and watching just about every sport invented.

Jennifer Kritner

VP, RETAIL & CULTURE

Jennifer joined Unclaimed Baggage® in 1997.

Jennifer oversees the company’s People and Culture functions.  Jennifer also acts as the organization’s retail lead.

Reunitus® has a vibrant culture, grounded in solid values, and sustained by a high level of employee retention.

Jennifer also directs Unclaimed Baggage’s charitable foundation, Reclaimed for Good®.  She is passionate about the organization’s purpose “to redeem the lost, unclaimed and rejected for the glory of God”.

Jennifer lives in Scottsboro, Alabama with her husband and their four beautiful children.  Jennifer’s family is passionate and actively involved in foster care and adoption.