Our Leadership

Bryan Owens

CEO

Bryan is the founder and Chief Executive Officer of Reunitus®, the industry leader in baggage and lost item resolution.

Reunitus encompasses a portfolio of software and service companies that includes NetTracer®, Reunitus Managed Services, and Unclaimed Baggage®.

Bryan is a fourth-generation entrepreneur. He has pioneered the art and science of making every loss a win – reuniting items with their rightful owners and maximizing the value of leftover items.

Bryan exemplifies and oversees a culture of genuine care, excellence, entrepreneurship and service to the community.

Originally from Alabama, Bryan graduated from Samford University. Bryan is also a graduate of the Harvard Business School Owner-President Management Program.

Bryan is a strong advocate of faith, family and free enterprise. Bryan has been happily married for more than three decades and is the proud father of three sons.

Ricardo Lopez

PRESIDENT

Ricardo leads Reunitus® Services and Technologies, transforming lost item and baggage resolution for the travel, hospitality, and entertainment industries.

Ricardo is a results-oriented leader with a 25+ year history of driving growth and innovation in the hotel and airline sectors. His executive experience at IHG Hotels and Resorts and Taca/Avianca Airlines underscores his ability to lead complex organizations, harness market leadership, and untap market potential. Ricardo’s leadership is characterized by clarity, purpose, boldness, insight, and partnership.

Ricardo holds an MBA from Harvard Business School and a B.A. in Finance and Economics from E.S.E.N.

A native of El Salvador, Ricardo has called Atlanta home for over 19 years. He enjoys spending time with his family, serving in his local church, and pursuing his passion for travel and youth sports.

Byron Smith

CTO

Byron leads Reunitus’® technology strategy and development and heads the NetTracer® baggage resolution platform.

Over the last 16 years, Byron has had a major role in building Reunitus solutions. Byron is now overseeing the expansion of the NetTracer family of solutions, from powering Mishandled Baggage resolution to powering Lost Item resolution.

Byron is deeply involved with customers and is known for achieving a masterful balance of stability with best-practice uptime while also being highly responsive to emerging needs and customer-driven innovation. Byron’s passion is to deliver exceptional value for customers.

Originally from Texas, Byron graduated from Texas A&M University with a Bachelor of Science in Computer Science.

Byron has been married for more than 15 years and has four children. In their spare time the family loves to RV, help in their church and community, and seek out new adventures, especially if donuts are involved.

Sharon Owens

CHIEF BRAND OFFICER

Sharon oversees all major aspects of all Reunitus® brands, from brand identity to guest experience design.

Sharon has been deeply involved with Reunitus for more than 30 years and serves on the Board of Directors.

Sharon is trained in brand management and marketing and served in leadership positions at PepsiCo. Sharon is passionate about telling the story of Unclaimed Baggage® and Reunitus and doing good well through its Reclaimed for Good® Foundation.

Sharon is a graduate from North Carolina Chapel Hill with a Masters of Business Administration, and from Wheaton College with a B.A. in Communications.

Sharon and her husband, Bryan, enjoy hiking and exploring new places together. They have three sons and involve them regularly in family business activities.

Caleb Manning

CFO

Caleb has been with Reunitus® since 2004 and has served as CFO for the company since 2010.

Caleb leads the finance and accounting functions of the Reunitus family of companies. Caleb’s long tenure and deep experience makes him a strong Reunitus pillar.

Originally from the small town of Skyline, Alabama, Caleb attended Athens State College in Athens, AL, graduating Summa Cum Laude in 1999. Caleb continues to be a lifelong learner.

Caleb and his wife of 23 years have three daughters, a son-in-law, and 2 beloved dogs. They are both active in their local school system and in their local church.

Mindi Cooke

SVP, BUSINESS DEVELOPMENT

Mindi leads Reunitus® Business Development across all hospitality, entertainment, and transportation industries. Mindi is known for being a great partner and is spear-heading Reunitus’ fast growth in verticals that experience a high volume of Lost and Found items.

Mindi has held senior roles with Randa Accessories, Global Brands Group, Martha Stewart Omnimedia, and Tommy Hilfiger. Mindi’s extensive experience growing businesses and nurturing partnerships makes her a great asset for customers and Reunitus alike.

Mindi grew up in Illinois and is a graduate of Kent State University.

Mindi lives in Hoboken, NJ with her husband and 3 children and a family goal is to visit the national parks in each state. The family especially enjoyed visiting Denali (Alaska), Volcano (Hawaii), Rocky Mountain (CO), and Arches (UT)!

Brock Warner

SVP, STRATEGIC PARTNERSHIPS

Brock leads customer sales and account success for Airlines and enterprise accounts across the entertainment and sports industries. As one of the first leaders hired by CEO Bryan Owens two decades ago at a time of fast growth for the company, Brock returns with a great desire to be a part of the company’s next wave of growth.

Brock is passionate for customer success and deeply cares about maximizing the value of Reunitus Services and Technologies. With over 30 years of strategic sales experience, Brock has led high-growth teams at notable organizations including Accruent, Advent, Sevan, and Elevate. He is recognized for his solution-focused processes and creative problem-solving skills that drive customer success.

Brock graduated from Auburn University. He resides in Franklin, Tennessee with his wife Jana and enjoys time with their four adult daughters who are spread across the United States. In his leisure time, Brock enjoys staying active, playing golf, and watching just about every sport invented.

Jennifer Kritner

VP, RETAIL & CULTURE

Jennifer joined Unclaimed Baggage® in 1997.

Jennifer oversees the company’s People and Culture functions. Jennifer also acts as the organization’s retail lead.

Reunitus® has a vibrant culture, grounded in solid values, and sustained by a high level of employee retention.

Jennifer also directs Unclaimed Baggage’s charitable foundation, Reclaimed for Good®. She is passionate about the organization’s purpose “to redeem the lost, unclaimed and rejected for the glory of God”.

Jennifer lives in Scottsboro, Alabama with her husband and their four beautiful children. Jennifer’s family is passionate and actively involved in foster care and adoption.